Your questions, answered straight
Moving brings up a lot of questions, and we would rather answer them up front than have you wondering. Here are the ones we hear most often around Michiana. Do not see yours? Reach out — we are happy to talk it through, no pressure.
Are you a moving company, or do you just connect me with one?
We are a real moving company — full stop. Move Eaze owns its trucks, employs its own W-2 crews, and holds its own authority. You will never get a quote, handed off, or connected to some third party. The people who quote your move are the same people who carry your couch.
Is Move Eaze licensed and insured in Indiana?
Yes. We are a fully licensed and insured Indiana household-goods mover. Indiana does not issue a separate state certificate number for intrastate movers the way some states do, so the numbers to look for are our federal credentials: USDOT and MC authority, both active and on file.
What does 'one easy flat rate' actually mean?
It means we quote your whole move as a single written figure before move day, not an hourly meter that ticks up while you watch. We learn what is moving and where, we put the price on paper, and that is what you pay. No lowball over the phone, no surprise bill once the truck is loaded.
How does insurance and valuation coverage work?
Every interstate move includes the federal baseline of released-value protection at no charge, which covers sixty cents per pound per item. For better protection you can add full-value coverage, which typically runs about one to three percent of your declared value. We carry one million dollars in cargo liability, and we will walk you through the options before you decide.
Do you have climate-controlled storage?
We do, and it is one of the most-used services we offer, because Michiana life runs on semesters and seasons. Whether your new place is not ready, you are a student between terms, or you just need your things kept clean and dry through a lake-effect winter, we will hold them secured in climate-controlled storage until you are ready.
Can you move a piano, a gun safe, or get things out of a deep basement?
Yes — that is exactly the kind of work our senior crew specializes in. We bring uprights, baby grands, and heavy gun safes up out of those steep old Midwest basements and into the new place on padded boards and stair rollers. The tight historic stairwells around Sunnymede and the near-northwest do not scare us.
What happens if it snows on my move day?
We move. Lake-effect snow is just part of life here from November through March, so we keep the trucks dug out and salted and we plan the day around the weather and the Toll Road. We show up on time and ready. Winter does not get to cancel your move.
Can you handle Notre Dame and Saint Mary's student moves during the August rush?
Absolutely — it is how the company got started. We know the dorm move-in slots, the off-campus rental turnover, and the certificate-of-insurance paperwork the campus buildings require. Book early for August and May, because those weeks fill up fast, and we will get you a slot.
How do I pay, and when?
We accept the usual major payment methods and we go over the details with you when we confirm your flat rate, so there are no surprises. You will know the full number and the terms in writing before move day.
What is your cancellation policy?
Life happens, and we get it. If you need to reschedule or cancel, just give us a reasonable heads-up so we can free the slot for another family, and we will work with you. We will lay out the specifics when we book your date.